Hotel Technology Trends: ​ What Guests Can Expect on Their Next Trip

Innspace R&D

Elevating the guest experience through imagination and sophistication, hotels are embracing the latest advancements in technology.

From intelligent solutions to caring services, the hospitality industry is constantly evolving to offer guests an unparalleled experience. Here are four of the latest technology trends set to revolutionize the way we travel, providing thoughtfully designed and innovative hospitality services:

Digital Key Cards and Mobile Check-In/Check-Out

Digital key cards and mobile check-in and check-out options promote travel efficiency and limit contact. In place of physical keys, guests can use mobile devices to access their hotel rooms. They can also check in online prior to travel, enabling them to bypass the front desk altogether. For added security, some hotels require two-step verification, such as scanning a passport or entering a PIN code. Combined with mobile check-out, these new technologies facilitate booking, access, occupancy, and departure, potentially without any interaction with hotel staff.

In-Room Technology

Many hotels enhance the guest experience through premium in-room technologies. Examples include smart TVs, voice-controlled devices, and high-speed internet. Increasingly, mobile apps will allow guests to control additional aspects of their stay, such as room service, housekeeping requests, restaurant menus and reservations, and room temperature. Virtual assistant technologies, such as Alexa, are being used in some hotels as “robot butlers” to answer questions, and control room settings. These technologies can enhance the guest experience, providing a refined experience and easy access to useful travel-related information.

Data-driven Recommendations

Retailers use data and analytics to provide customers with personalized buying suggestions. Hotels can use the same technology to elevate their patrons’ experience, giving travelers insightful recommendations regarding attractions, restaurants, and other travel-related information they may find useful and enjoyable.

Virtual and Augmented Reality

Some hotels are using virtual reality (VR) and augmented reality (AR) to offer virtual tours and other virtual experiences. Guests can use AR apps to interact with content around the hotel. For instance, interactive maps can provide directions to various parts of the hotel or nearby attractions. AR can also be used in hotel rooms for entertainment purposes, allowing guests to watch movies in 3D. Some hotels are incorporating VR technology into guest rooms, giving guests access to virtual content, like virtual cooking classes or immersive video games. VR can also simulate local attractions and activities, enabling guests to preview options before venturing out.


Innspace offers sophisticated, imaginative, and thoughtful solutions to help properties stay ahead of the technology curve, as well as design, procurement, and construction services to plan and execute your next hotel renovation. Let’s connect today and start collaborating.